How Can We Help You Shine?

1. Sizing & Customization 

• Q: How do I choose the correct size?

  • A: Precision is key for high-performance wear. Please refer to our [Size Guide] page. We recommend focusing on the Torso Girth measurement for the best fit. If your measurements fall between two sizes, we generally suggest sizing up for growing athletes.

• Q: Do you offer custom sizing or designs?

  • A: Yes! We love bringing your unique vision to life. For team orders or individual custom designs, please contact our design team at joycan898@gmail. with your requirements.

2. Product Care & Quality

• Q: How should I wash my Joycan costume?

  • A: To preserve the brilliance of the hand-applied crystals and the integrity of the tech fabric, we recommend gentle hand washing in cold water with mild detergent. Avoid soaking for long periods and never use a dryer—lay flat to dry in the shade.

• Q: Will the crystals fall off during performance?

  • A: We use proprietary, high-strength industrial adhesives and a meticulous hand-application process. While our costumes are built for the rigors of competition, we include a small packet of spare crystals with every order, just in case of extreme wear.

3. Shipping & Delivery 

• Q: Do you ship worldwide?

  • A: Absolutely! Joycan stars are all over the globe. We offer international shipping to North America, Europe, Australia, and beyond.

• Q: How long will it take to receive my order?

  • A: * In-Stock Items: Processed within 2–3 business days.

    • Handcrafted/Custom Orders: May take 7–15 business days to craft with love.

    • Shipping Time: Usually 7–12 business days depending on your location via standard shipping. About 3-7days via expedite shipping.

• Q: How can I track my order?

  • A: Once your order is on its way, you will receive a shipping confirmation email with a tracking number and a link to follow its journey.

4. Returns & Exchanges

• Q: What is your return policy?

  • A: We want you to feel confident in your Joycan gear. We do not accept unreasonable returns and exchanges.Damaged products can be refunded or prorated within 7 days after the date of receipt. Please note that custom-made products are not eligible for return or exchange.

  • Note: Custom-sized or personalized items are final sale and cannot be returned unless there is a manufacturing defect.

• Q: What if I received a damaged item?

  • A: Quality is our soul. If your item arrives with a defect, please email us a photo at [joycan898@gmail.com] within 48 hours of receipt, and we will arrange a replacement or refund immediately.