Shipping Policy
Thank you for choosing JoyCan! This shipping policy outlines the terms and conditions for the delivery of your custom performance apparel, including figure skating dresses, rhythmic gymnastics leotards, and lyrical dresses. We are committed to providing transparent and reliable shipping services to customers worldwide. By placing an order with us, you acknowledge and agree to the following terms.
1. Order Processing Time
All JoyCan products are custom-made to your specifications. After confirming your order details (including size, design, and payment), we will initiate the production process. The standard production lead time is 3-4 weeks, excluding weekends and public holidays. Once production is completed, your order will be shipped within 1-2 business days.
Please note that during peak seasons (e.g., competition seasons, Christmas, New Year) or for large custom orders (e.g., team uniforms), processing time may be extended by 1-2 weeks. We recommend placing your order in advance to ensure timely delivery for your important events.
2. Shipping Methods & Delivery Timeframes
We offer global shipping to most countries and territories. The following shipping options are available, with delivery times calculated from the date of shipment (excluding customs clearance time):
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Standard Shipping: Delivers in 10-20 business days to most destinations. This service is economical and includes full order tracking. Delivery times may vary slightly for remote areas.
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Expedited Shipping: Delivers in approximately 1 week (5-7 business days) to major cities worldwide. This service is recommended for urgent orders (e.g., upcoming competitions). Please contact our customer service team to confirm the availability and scheduling feasibility of expedited shipping before placing your order.
Note: Transit times are estimates and may be affected by factors such as customs delays, adverse weather conditions, or global logistics events, which are beyond our control. We will make every effort to ensure your order is delivered on time and keep you updated of any significant delays.
3. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the destination country/region, and the weight and dimensions of your package. The exact shipping cost will be displayed at checkout before you complete your payment.
We occasionally offer free standard shipping promotions for orders that meet a certain threshold (e.g., order amount, quantity). Please check our website or promotional emails for the latest offers.
4. International Shipping & Customs Duties
For international orders, customers are responsible for any import duties, taxes, or customs fees imposed by the destination country. These fees are not included in the product price or shipping cost and will be collected by the local customs authority or shipping carrier upon delivery.
JoyCan is not liable for any delays caused by customs inspections or incorrect/incomplete customs information provided by the customer. We will provide all necessary shipping documents (e.g., commercial invoice) to facilitate customs clearance. If you have specific requirements for customs declarations, please contact our customer service team in advance.
5. Shipment Confirmation & Tracking
Once your order is shipped, we will send a shipment confirmation email to the address you provided during checkout. This email will include a unique tracking number and a link to track your package's status in real-time.
You can also track your order by logging into your JoyCan account on our website and navigating to the "Order History" section. If you do not receive the shipment confirmation email within 2 business days of production completion, please check your spam folder or contact our customer service team.
6. Lost, Damaged, or Delayed Shipments
We work with reputable shipping carriers to ensure the safe delivery of your order. However, if your package is lost, damaged, or significantly delayed (beyond the estimated delivery timeframe), please contact us within 7 business days of the expected delivery date. We will investigate the issue with the carrier and assist you in resolving it.
JoyCan's liability for lost or damaged shipments is limited to the actual value of the product. We do not accept responsibility for any indirect or consequential losses (e.g., competition-related losses) resulting from shipping issues. For high-value orders, we recommend purchasing additional shipping insurance, which can be arranged through our customer service team.
If the tracking information shows that your package has been delivered but you have not received it, please first check with your family, neighbors, or building management. If you still cannot locate the package, contact us within 3 business days of the delivery confirmation, and we will work with the carrier to investigate.
7. Address Corrections
Please ensure that your shipping address is accurate and complete when placing your order. If you need to correct or update your address after placing an order, please contact us immediately. We can only modify the address if the order has not yet been shipped. Once the order is in transit, we cannot change the shipping address, and you may be responsible for any additional fees incurred (e.g., rerouting fees, return shipping costs).
8. Contact Us
If you have any questions or concerns about our shipping policy or your order's delivery status, please contact our customer service team:
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Email: joycan666.com
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Phone: +8615633229600
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Working Hours: Monday-Friday, 9:00 AM - 6:00 PM (GMT+8)
JoyCan reserves the right to update or modify this shipping policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon publication. We recommend checking this page regularly for the latest information.
Last Updated: [2025-12-27]